![]() ![]() The staff is beyond wonderful, quick to serve and always with a smile. We are looking forward to welcoming you back in Viceroy Riviera Maya. Thank you for your recommend about the all inclusive package. It is our privilege to have had you as our guests and it is heartwarming to note that you have appreciated the services provided by our colleagues and what they have done for you. Our mission at Viceroy Riviera Maya is to provide our guests with the ultimate hotel experience and we are glad that we have met all your expectations. This will serve as a source of inspiration for us to achieve higher standards of excellence in the future. My colleagues take great pride in providing exceptional service and it is always rewarding to be able to share with them praises from our guests. Your complimentary remarks regarding your stay, our services and facilities were a definite delight to read. Thank you for taking the time to share your feedback following your recent stay in Viceroy Riviera Maya,, as you celebrated your honeymoon Honestly, we can't wait to go back! Bravo! My wife got the spa/massage service and she was very pleased. We highly recommend the octopus tacos at the beach restaurant! Being in the middle of the jungle, there was an issue with mosquitoes, but even with that, staff are always offering repellents, creams, and incense to ease your pain. ![]() The food at both restaurants and room service is great. ![]() Staff always attends to all your needs and always treat you with the highest respect. We have zero complaints about this fantastic place. When you enter the villa, after a long day at the beach, you find it clean, fresh, and you're greeted with the relaxing sounds of the traditional mayan music that they play on low volume on the Bose system. They even unplug and neatly fold your phone chargers each time they clean the room. The private villa was beautiful! There is great attention to detail, from your room temperature to the temperature of your private pool. Staff and personnel coordinate well to ensure that cleaning is done discretely while you are away from your room. Room service is excellent and our private villa was kept clean at all times. Truly a 5 star establishment with highly professional staff who call you by name as if you were family. We spent a week there for our honeymoon, and we are sad we did not stay for longer! We highly recommend getting the all-inclusive package as it makes the experience that much better. Without a doubt, Viceroy Riviera Maya is an outstanding hotel. ![]()
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